Refund policy

Returns, exchanges and refunds

You can request a return or exchange within 14 days of delivery. Eligible refunds are paid to your original payment method, rather than being limited to store credit.

How to request a return or exchange

Email contact@lyalclothing.uk with your order number and the items you wish to return or exchange. You can also use self-serve returns. We will provide the return instructions and return address. Please contact us before posting an item.

UK and EU online cancellation rights

For eligible online purchases, you may tell us that you wish to cancel within 14 days of receiving your goods, without giving a reason. After notifying us, send the goods back within a further 14 days. Any longer period or other mandatory rights under applicable consumer law still apply.

Condition of returned items

You may inspect and try on an item as you would in a shop. Please return garments clean, without wear, washing, alterations, perfume or makeup marks, and include the tags and original packaging where possible. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish an item's nature, characteristics and functioning. Missing packaging or tags does not by itself remove your statutory cancellation rights.

Return postage and exchanges

For change-of-mind returns, you pay the return postage. Use a tracked service and retain proof of posting. We do not charge a restocking fee. Exchanges are subject to the availability of the requested size or colour. If it is unavailable, we will explain the refund options. Contact us first if an item is faulty, damaged, incorrect or not as described so we can arrange the appropriate remedy and any return postage.

Refunds

Eligible refunds will be made using your original payment method. For a statutory cancellation, we will refund within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where required, we also refund the standard outbound delivery charge; an optional express upgrade is not refunded beyond the standard delivery amount. Your payment provider may take additional time to show the credit.

Sale items, preorders and exceptions

Sale items and standard-size preorders have the same applicable cancellation rights as full-price, in-stock garments. A preorder is not automatically a personalised or custom-made item. Genuinely personalised or made-to-your-specification goods may be excluded from change-of-mind cancellation where the law permits; any such exception will be explained before purchase.

Faulty or incorrect goods

If your order arrives damaged, faulty, incorrect or not as described, contact us with your order details and photographs where helpful. The 14-day change-of-mind window does not limit your statutory remedies. Nothing in this policy excludes or reduces rights you have under applicable consumer law.